July 19, 2017

Did you know that cold and flu season costs economies millions of dollars a year with some figures being suggested as much as US$40 billion.  This great article by Ally Feiam first published mydeal.com.au gives some truly practical tips to avoid your company being one...

July 17, 2017

A smile has been the advice so many things in our lives over the years:  Win them over and always answer the phone with a smile in your voice.  How to beat a complaining customer? Kill them with kindness and smile politely!  When the going gets tough, just suck it up a...

July 11, 2017

Share with me a tale about your last disagreement, small or large, with your direct report… How was it resolved? And now thinking back on it who was right?

This question gets to the guts of the candidates, self-reflection and to a degree their honesty… If they cannot co...

July 4, 2017

We came to realize many many years ago that pay was not really a high item in the agenda as to why staff stayed or left a job… Sure we acknowledge that few people can go to work for no pay and that all employees have expenses outside of the office that means a certain...

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