July 17, 2017

A smile has been the advice so many things in our lives over the years:  Win them over and always answer the phone with a smile in your voice.  How to beat a complaining customer? Kill them with kindness and smile politely!  When the going gets tough, just suck it up a...

October 20, 2016

Wow now that does not sound terribly ground-breaking… did you know you can use your voice to command respect?  Of course, you did.  But here is something interesting, did you know it has less to do with raising your voice and perhaps yelling; but rather more to do with...

August 8, 2015

Anyone who has been in the workforce for more then five years I am sure can relate to the situation of a Tiger Boss…

Characteristics of the Tiger Boss:

The Tiger Boss is the leader who hovers around ready to pounce at any time!  They tend to act without warning, moving f...

August 29, 2014

Is your boss causing you stress?  Does your team have retention issues?  Are there some days when you think of work and your boss you feel so deflated you want to run back to bed?  Does anything sound better then a meeting with your team leader?  What about the word ps...

August 27, 2014

In every organisation, in every part of our lives there are people who we just don’t get.  They push our buttons and they make us go crazy…  Why?  Is it them or is it me?  I would suggest that it is a bit of both!

To really understand better how to manage...

March 12, 2013

Keith Kennedy, director of diversity at Hallmark Cards, is regularly quoted as saying “a diverse organisation and an inclusive organisation are not necessarily the same thing.  A diverse environment has people at the decision-making table and allows them to participate...

November 1, 1999

Do not label a colleague's easy-going, affectionate bantering in the office as harassment. 

Keep in mind is someone's humour intended to offend - if does talk it through with them as soon as possible. 

Be prepared to defend others in the office who may be harassed by ano...

October 18, 1999

With an increasing level of competition, in a growing world economy becoming ever-present, the pressure on staff (particularly management level) to perform in the short term is higher than ever.  This pressure has brought with it a growing workload that makes a mockery...

October 1, 1999

It is okay to open the door for another colleague, hold their coat; light a cigarette; help carry heavy packages; walk curb side; open the car door; push in a chair; shake hands; stand when another enters the room and remain standing till they have sat and more - just...

September 1, 1999

Be non-gender specific with your language - use terms like that person, our administrator, etc. 

The term "guys" has become unisexual, while the term "gals" has fallen out of polite use. 

Refer to positions in non-gender terms i.e. chairperson, business person, police of...

Please reload

Featured Posts

Why do we make bad decisions?

December 19, 2017

1/10
Please reload

Recent Posts