December 5, 2017

As I remind my business and entrepreneur coaching clients all the time; success in business is a constant challenge but not a good enough reason to not be bold and take the steps to running your own enterprise.  Recently I was asked to share my thoughts with the team a...

September 13, 2016

Guilt: a noun to describe the fact of having committed a specified or implied offence; or the feeling of having done wrong.

Guilty: an adjective to suggest culpable of or responsible for a wrong; conscious of or affected by guilt; having committed a specified offence.

As...

November 18, 2015

In the past decade we have witnessed a number of changes to office environments with the goal to improve team dynamics and staff efficacy.  Putting other benefits aside, a combined study from Harvard T.H. Chan School of Public Health’s Centre for Health and the Global...

October 18, 1999

With an increasing level of competition, in a growing world economy becoming ever-present, the pressure on staff (particularly management level) to perform in the short term is higher than ever.  This pressure has brought with it a growing workload that makes a mockery...

August 17, 1999

With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant role in the country’s economic future.  In light of this fact a company’s success in the next millennium will depend on its ability to...

August 1, 1999

Its a given that you only call someone at home if it is urgent and at a reasonable time. 

Don't send faxes to a home when you know it will disrupt the peace of quite home time. 

Don't call someone in their car unless it is really urgent. 

Don't page someone at home unless...

June 21, 1999

Never before has the question posed by the leading US business magazine Fortune have a more apt time:  “What’s the difference between a chain gang and a corporation?  On a chain gang you get to work outside.”

Organisations are under more pressure than ever to perfo...

March 1, 1999

Be where you said you'd be five minutes before the conference is scheduled to begin. 

Remember to identify yourself each time you speak. 

Turn the microphone toward you when you wish to contribute.

Try to sound fresh and up-beat when you speak. 

Don't interrupt when someon...

February 1, 1999

Convey the necessary information (the name of the company, the name of the person speaking, etc.). 

Have a warm and welcoming tone. 

Speak distinctly. 

Sound interested in why the caller is calling and eager to accommodate the caller's needs.

August 1, 1998

Treat everyone with equal respect and consideration. 

Feel free to greet everyone by name (if you can - remember the sweetest sound in the world is having someone your respect call you by name). 

Be polite, even if you are having a bad day. 

Keep an honest face; be open a...

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