With an increasing level of competition, in a growing world economy becoming ever-present, the pressure on staff (particularly management...

It is okay to open the door for another colleague, hold their coat; light a cigarette; help carry heavy packages; walk curb side; open...

Be non-gender specific with your language - use terms like that person, our administrator, etc. The term "guys" has become unisexual,...

With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant...

Its a given that you only call someone at home if it is urgent and at a reasonable time. Don't send faxes to a home when you know it will...

Never intrude on others privacy by using your cellular telephone in a restaurant, during concerts, at the movies, in the theatre, at the...

Never before has the question posed by the leading US business magazine Fortune have a more apt time: “What’s the difference between a...

When you have bad news to impart do it immediately - it only gets tougher the longer you prolong the task.

Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....

Don't ramble. Be clear and precise in your speech. Provide only the essential information. Leave your name (first and last), company,...