How To Avoid The Office Flu
Did you know that cold and flu season costs economies millions of dollars a year with some figures being suggested as much as US$40...
You’ve got a killer smile…
A smile has been the advice so many things in our lives over the years: Win them over and always answer the phone with a smile in your voice. How to beat a complaining customer? Kill them with kindness and smile politely! When the going gets tough, just suck it up and smile. So, what is the perfect smile to get through it all? The answer might surprise you…
Good Interview Questions #7
Share with me a tale about your last disagreement, small or large, with your direct report… How was it resolved? And now thinking back on...
So how do you keep good staff?
We came to realize many many years ago that pay was not really a high item in the agenda as to why staff stayed or left a job… Sure we acknowledge that few people can go to work for no pay and that all employees have expenses outside of the office that means a certain level of base pay is required. However, exiting interviews from the 1980’s first identified that pay rate was not a really high factor in peoples’ decisions to leave a company. So why did people choose to stay
