Did you know that cold and flu season costs economies millions of dollars a year with some figures being suggested as much as US$40 billion. This great article by Ally Feiam first published mydeal.com.au gives some truly practical tips to avoid your company being one of the infected groups… The dreaded flu. It gets around, and it gets around faster when you’re at the office. Crowded and stuffy, the office is the epicentre for getting sick. Since the cold season is in full sw

A smile has been the advice so many things in our lives over the years: Win them over and always answer the phone with a smile in your voice. How to beat a complaining customer? Kill them with kindness and smile politely! When the going gets tough, just suck it up and smile. So, what is the perfect smile to get through it all? The answer might surprise you… A team of researchers from the University of Minnesota - Nathaniel E. Helwig, Nick E. Sohre, Mark R. Ruprecht, St

Share with me a tale about your last disagreement, small or large, with your direct report… How was it resolved? And now thinking back on it who was right? This question gets to the guts of the candidates, self-reflection and to a degree their honesty… If they cannot come up with an example this can suggest a couple of things: They may not be terrible engaged with their workspace. A team member who has not gotten into conflict with their boss over how things ‘should’ be done

We came to realize many many years ago that pay was not really a high item in the agenda as to why staff stayed or left a job… Sure we acknowledge that few people can go to work for no pay and that all employees have expenses outside of the office that means a certain level of base pay is required. However, exiting interviews from the 1980’s first identified that pay rate was not a really high factor in peoples’ decisions to leave a company. So why did people choose to stay