Are helpful staff more intelligent?
In general, the research suggests the answer to this articles title is: yes. A series of research studies that look into anti-social...
So how do you keep good staff?
We came to realize many many years ago that pay was not really a high item in the agenda as to why staff stayed or left a job… Sure we...
Use your voice to command respect…
Wow now that does not sound terribly ground-breaking… did you know you can use your voice to command respect? Of course, you did. But...
Managing Difficult People
In every organisation, in every part of our lives there are people who we just don’t get. They push our buttons and they make us go...
Resilience and the Business World A case for it...
How does Emotional Resilience (ER) relate to a manger’s performance, to staff motivation, and to staff retention? Is there some evidence...
EAP Dollars and Sense
People often ask what the benefit or return on investment is for providing an Employee Assistance Program (EAP) to their staff. Various...
ETIQUETTE TIP: A Good Team Player Does Not Use Sexist Language
Be non-gender specific with your language - use terms like that person, our administrator, etc. The term "guys" has become unisexual,...
Managing the bottom of the line: Generation X - the new workforce
With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant...
The Changing Face of the Workplace
Never before has the question posed by the leading US business magazine Fortune have a more apt time: “What’s the difference between a...
ETIQUETTE TIP: The Young Manager and Older Employees
The first meeting of the new younger manager with much older team members is always the most important. A new young manager should set...
