Why do we make bad decisions?
Recently I had the chance to sit down and chat with Martiza Barone on TheGoodTV: The Good Health report to talk about what is going on...
You’ve got a killer smile…
A smile has been the advice so many things in our lives over the years: Win them over and always answer the phone with a smile in your...
Use your voice to command respect…
Wow now that does not sound terribly ground-breaking… did you know you can use your voice to command respect? Of course, you did. But...
Managing Difficult People
In every organisation, in every part of our lives there are people who we just don’t get. They push our buttons and they make us go...
ETIQUETTE TIP: Polite Use of Electronic Communicators
Its a given that you only call someone at home if it is urgent and at a reasonable time. Don't send faxes to a home when you know it will...
ETIQUETTE TIP: Electronic Manners - Cellular Phones, Laptop Computers, Beepers, Faxes, Speakerphones
Never intrude on others privacy by using your cellular telephone in a restaurant, during concerts, at the movies, in the theatre, at the...
ETIQUETTE TIP: Fielding Complaints
Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....
ETIQUETTE TIP: Participating in a Telephone Conference Call
Be where you said you'd be five minutes before the conference is scheduled to begin. Remember to identify yourself each time you speak....
