Managing the bottom of the line: Generation X - the new workforce
With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant...
ETIQUETTE TIP: Polite Use of Electronic Communicators
Its a given that you only call someone at home if it is urgent and at a reasonable time. Don't send faxes to a home when you know it will...
ETIQUETTE TIP: Electronic Manners - Cellular Phones, Laptop Computers, Beepers, Faxes, Speakerphones
Never intrude on others privacy by using your cellular telephone in a restaurant, during concerts, at the movies, in the theatre, at the...
The Changing Face of the Workplace
Never before has the question posed by the leading US business magazine Fortune have a more apt time: “What’s the difference between a...
ETIQUETTE TIP: Imparting Bad News
When you have bad news to impart do it immediately - it only gets tougher the longer you prolong the task.
ETIQUETTE TIP: Fielding Complaints
Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....
ETIQUETTE TIP: Leaving Messages on Answering Machines, Voice Mail and Other Recording Services
Don't ramble. Be clear and precise in your speech. Provide only the essential information. Leave your name (first and last), company,...
ETIQUETTE TIP: Participating in a Telephone Conference Call
Be where you said you'd be five minutes before the conference is scheduled to begin. Remember to identify yourself each time you speak....
ETIQUETTE TIP: Telephone Manners
Convey the necessary information (the name of the company, the name of the person speaking, etc.). Have a warm and welcoming tone. Speak...
ETIQUETTE TIP: When You have to let someone go...
When you have to dismiss a team member because of just causes be sure to provide appropriate notice and if the company directors see fit...
