ETIQUETTE TIP: Fielding Complaints
Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....
ETIQUETTE TIP: Leaving Messages on Answering Machines, Voice Mail and Other Recording Services
Don't ramble. Be clear and precise in your speech. Provide only the essential information. Leave your name (first and last), company,...
ETIQUETTE TIP: Participating in a Telephone Conference Call
Be where you said you'd be five minutes before the conference is scheduled to begin. Remember to identify yourself each time you speak....
ETIQUETTE TIP: Telephone Manners
Convey the necessary information (the name of the company, the name of the person speaking, etc.). Have a warm and welcoming tone. Speak...
ETIQUETTE TIP: When You have to let someone go...
When you have to dismiss a team member because of just causes be sure to provide appropriate notice and if the company directors see fit...
ETIQUETTE TIP: A Good Manager deals with Rather than Avoids Team Members Personal Problems
A good manager is like a good general in the field - take care of the troops. When it comes to the manager's attention that an employee...
ETIQUETTE TIP: The Young Manager and Older Employees
The first meeting of the new younger manager with much older team members is always the most important. A new young manager should set...
ETIQUETTE TIP: A Good Team Member Dresses to Reflect Their Position and Keeps Their Area In Such A M
Dress comfortably, using conservatism in modern fashion cuts. Project your personality in your dress, but don't be offensive. Hairstyles...
ETIQUETTE TIPS: The Most Important, but Undervalued Job in the Company - The Secretary, Personal Ass
Be warm and friendly in welcoming guests to the company and just as helpful on the phone. A receptionist's job is far too important to...
ETIQUETTE TIP: Senior Staff and Peers
Treat everyone with equal respect and consideration. Feel free to greet everyone by name (if you can - remember the sweetest sound in the...
