Managing the bottom of the line: Generation X - the new workforce
With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant...
ETIQUETTE TIP: Imparting Bad News
When you have bad news to impart do it immediately - it only gets tougher the longer you prolong the task.
ETIQUETTE TIP: Fielding Complaints
Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....
ETIQUETTE TIP: Leaving Messages on Answering Machines, Voice Mail and Other Recording Services
Don't ramble. Be clear and precise in your speech. Provide only the essential information. Leave your name (first and last), company,...
ETIQUETTE TIP: Telephone Manners
Convey the necessary information (the name of the company, the name of the person speaking, etc.). Have a warm and welcoming tone. Speak...
ETIQUETTE TIP: When You have to let someone go...
When you have to dismiss a team member because of just causes be sure to provide appropriate notice and if the company directors see fit...