It is okay to open the door for another colleague, hold their coat; light a cigarette; help carry heavy packages; walk curb side; open...

Be non-gender specific with your language - use terms like that person, our administrator, etc. The term "guys" has become unisexual,...

With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant...

When you have bad news to impart do it immediately - it only gets tougher the longer you prolong the task.

Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....

Don't ramble. Be clear and precise in your speech. Provide only the essential information. Leave your name (first and last), company,...

Convey the necessary information (the name of the company, the name of the person speaking, etc.). Have a warm and welcoming tone. Speak...

When you have to dismiss a team member because of just causes be sure to provide appropriate notice and if the company directors see fit...

A good manager is like a good general in the field - take care of the troops. When it comes to the manager's attention that an employee...

The first meeting of the new younger manager with much older team members is always the most important. A new young manager should set...