In every organisation, in every part of our lives there are people who we just don’t get. They push our buttons and they make us go...

Keith Kennedy, director of diversity at Hallmark Cards, is regularly quoted as saying “a diverse organisation and an inclusive...

Do not label a colleague's easy-going, affectionate bantering in the office as harassment. Keep in mind is someone's humour intended to...

With an increasing level of competition, in a growing world economy becoming ever-present, the pressure on staff (particularly management...

It is okay to open the door for another colleague, hold their coat; light a cigarette; help carry heavy packages; walk curb side; open...

Be non-gender specific with your language - use terms like that person, our administrator, etc. The term "guys" has become unisexual,...

With the majority of baby boomers close to retirement, young Australians, known as Generation X, must now play even a more significant...

When you have bad news to impart do it immediately - it only gets tougher the longer you prolong the task.

Remember every person has a legitimate reason to make their complaint and believe totally what they have to say to be real and valid....

Don't ramble. Be clear and precise in your speech. Provide only the essential information. Leave your name (first and last), company,...